Service Rate Increase of 10%

Dear Customers & Members,

It has been a very busy spring and summer for us in the shop.  We are nearing 1000 members, sold and consigned 119 bikes (since April 1st), serviced a couple of hundred bikes, and thus have helped our community to keep on rolling.  At our AGM this past March many of the member present expressed concern that our prices were too low.  Since the opening of HCC we have never raised prices.

We try our best to run a fiscally responsible business so that we can keep our doors open and continue our mission to “be a resource that nourishes the neighbourhoods in and around downtown Nanaimo by providing affordable bicycle-centric services and advocacy that build, empower and support healthy and sustainable communities, providing a safe and welcoming space for people to come to learn, share skills and network with other community members.” After reviewing our finances at this point in our season it is clear that it is time to increase our prices.  To give you an example this changes a tire/tube change from $8 to $9 and a Safety Tune-Up from $25.26 to $27.83. We don’t want to make our services unaffordable but have a duty to keep our prices in a place where we can sustain the co-op among inflation and other rising costs.  We hope this does not deter you from doing business with us and we thank you for your continued support.

Sincerely,

The Worker Members & BOD of HCC

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